We've got your back!

Our "Plus" sizes are the perfect in-between solution! For example, an S Plus (S/P) is specifically designed as a half-step between a Small and a Medium.

It features a slightly larger band and cup than our standard Small, providing a bit more room and support. It’s the ideal choice if you find a Small just a bit too snug, but a Medium a little too loose—giving you that extra breathability while maintaining a perfectly comfortable, second-skin fit.

• If your order has not shipped, please contact us immediately.

• If it is already in transit, we cannot modify the address on our end. You will need to contact the last-mile carrier (e.g., USPS or Gofo) directly with your tracking number to request an address update or to hold the package.

We offer different pad styles depending on the bra model you choose:

• Removable Pads: Fully adjustable and can be taken out for washing (e.g., Classic Jelly Bra).

• Semi-Fixed Pads: Secured in place but with some flexibility.

• Fixed Pads: Completely sewn in, non-removable, and machine-wash friendly (e.g., Anti-Gravity Bra, Strapless Bandeau).

Yes, they are safe! Our OEAK bras do not contain natural latex. They are crafted from synthetic fibers like nylon and spandex (elastane).

Additionally, our materials are OEKO-TEX Standard 100 certified, meaning they are rigorously tested and safe for direct skin contact.

To keep your OEAK bras looking and feeling brand new, proper care is essential!

• The Gold Standard (Hand Wash): We always recommend hand washing your wireless bras in cold water with a gentle detergent to preserve the ultra-soft fabric and elastic bands.

• Machine Wash Rules: Short on time? You can machine wash them! Just remember the golden rules: always remove the pads first, use a 3D lingerie wash bag, wash on a cold/delicate cycle, and never use the dryer (always air dry flat).

👉 For a complete breakdown of how to clean your intimates, read our full guide: Machine or Hand Wash? The Best Way to Clean Your Jelly Bras

Please check our return/refund/exchange policy here.

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Your order number depends on where you made your purchase.

• oeaksonline.com (Official Website): Check your confirmation email. Order numbers are usually short numeric codes (e.g., #1234).

• Amazon: Log in to Amazon > "Your Orders" > "Order Details". The number looks like 113-1234567-1234567.

• TikTok Shop: Open TikTok app > Profile > ≡ Menu > "Orders" > "Purchases". The Order ID is a long numeric code (e.g., 577...).

Once our warehouse receives and inspects your return (typically within 3-5 business days), we will process your refund. It will be credited back to your original payment method.

• Note for PayPal/Credit Cards: It may take an additional 3-10 business days for your bank to reflect the transaction.

• Note for TikTok Shop Orders: Refunds to TikTok Shop Balance take minutes, while other methods (Venmo, Klarna, etc.) take 1-14 business days.

Due to our unique fabric stretch and seamless structures, most OEAK bras use Alpha sizing (S, M, L, XL). Finding your perfect fit is easy:

• If you know your usual bra size (e.g., 36D): Simply click the Size Guide on the product page. You can easily find the corresponding S/M/L size on our chart. (Note: Since bra sizing calculations can vary slightly between brands, always check the chart!)

• For the most precise fit: We highly recommend measuring your Underbust and Overbust. You can match these exact measurements to our size chart for the most accurate recommendation.

Still unsure? Send your measurements and fit preferences to Support@oeaksonline.com (or customercare@oeaksonline.com). Our fit experts will personally review your details and recommend the perfect size for you.

Shop with confidence: Don't stress about getting it perfectly right the first time! We offer a free exchange policy to ensure you end up with a bra you truly love.

You can start your process easily through our Return Portal. Once approved, you have 10 days to send the items back.

If the online portal is not working for you,
please contact us for further instructions.

Please first check around your porch, mailbox, or with neighbors to see if it was placed in a safe spot. If you still cannot locate it, please contact the local carrier (e.g., USPS or Gofo) directly with your tracking number. If the package is confirmed lost in transit, please contact us at Support@oeaksonline.com, and we will arrange a free replacement or a full refund.

Of course! We offer 30-day returns and free exchanges if the bra doesn’t fit.

You’re also very welcome to share your underbust and overbust measurements with us directly, and we’ll be happy to help you find the perfect size based on your measurements and preferences. You can reach us anytime at: Support@oeaksonline.com

Currently, we only ship within the United States. Due to carrier restrictions and customs documentation, we are unfortunately unable to ship to APO/FPO (Military) addresses at this time. Orders placed with an APO address will be automatically refunded.

You are definitely not alone! Reaching around to fasten multiple hooks can be tricky.

If you struggle with back clasps, our favorite effortless trick is the "Spin & Shimmy" (fastening the bra at your front waist and gently twisting it to the back).

👉 We’ve put together a visual guide with 4 game-changing methods to put on your bra without breaking a sweat. Find the one that works best for you here: Struggling with Bra Hooks? 4 Effortless Tricks to Master the Back Clasp

Our sizing standards have not changed. However, OEAK wireless bras are designed for incredible comfort and flexibility. With frequent wear and washing, the fabric naturally relaxes and stretches slightly over time.

A brand-new bra will naturally feel slightly more snug than one that has molded to your body over several months.

If you ordered multiple items, they might be stocked in different warehouses. To get your items to you as quickly as possible, we may split your order into multiple shipments. You will receive separate tracking numbers for each package.

We offer a 30-day return policy. To be eligible, items must be new, unworn, unwashed, and have the original tags and packaging intact. * Exchanges: 100% Free.

• Returns for Refund: To provide the fairest rate, your return shipping fee is based on the exact carrier cost for your return label. This amount will be automatically deducted from your refund.

• Return Guard: If you purchased the $1.99 "Return Guard" at checkout, your return shipping fee is completely covered (free returns).

We know how frustrating a folded bra pad can be! The strong centrifugal force of a washing machine can easily mess up removable pads.

If your pad is already bunched up, don't try to pull it flat! Simply pull it out, fold it in half (like a taco), slide it back into the pocket, and let it pop open naturally.

👉 Tired of adjusting them? Check out our 5-minute permanent fix and top laundry hacks here: Stop the Pad Struggle: How to Wash Your Wireless Bras Without Ruining the Inserts

Please make sure you tracked your order from our Tracking page. Or call us at hotline: +86 137 0547 8267

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Please don't panic, it is not defective!

To ensure safe shipping and reduce our carbon footprint, we compactly roll our bras into protective hard-shell boxes. Because our pads are made of highly compressible foam, they temporarily "remember" this folded shape, resulting in a shipping crease.

The good news? The foam just needs a little heat and moisture to wake up! You can instantly smooth it out using a garment steamer, a warm water soak, or a damp towel with a hairdryer.

👉 See exactly how to do these 60-second magic tricks in our step-by-step guide: How to Quickly Fix Creased Bra Pads

No.

oeaksonline.com is our only official independent website.

Sites like "Oeakco.com" or others with similar names are imitation/fraudulent sites and are not affiliated with us. We cannot track or assist with orders placed there. If you ordered from a fake site, we strongly recommend contacting your bank or PayPal immediately to open a dispute.

Absolutely. We use Affordo, Inc. as our official, secure PayPal payment processor. Your transaction is fully protected, and no personal information is shared beyond what PayPal requires to complete the payment securely.

If an item in your order is out of stock for an extended period, our system will automatically issue a refund for that item to avoid delaying your shipment or keeping you waiting. The refund goes back to your original payment method.

Yes, we do ship internationally. The shipping fee may vary depending on your location.

The quickest way to track your order depends on where you originally made your purchase. Here is how to find your shipping status:

• oeaksonline.com (Official Website): You can easily track your package through our dedicated tracking portal! Just click here and enter your order number and the email address you used at checkout for real-time updates. You can also find a tracking link inside your shipping confirmation email.

• Amazon: Since Amazon handles their own shipping network, please log in to your Amazon account, go to "Your Orders", find your OEAK purchase, and click the "Track Package" button next to the item.

• TikTok Shop: Open your TikTok app, go to your Profile, tap the menu (≡) in the top right corner, select "Orders", go to "Purchases", tap on your OEAK order, and click "Track" at the top of the Order Details page to see the latest movement.

Friendly reminder: Once you receive a shipping confirmation, please allow 2–3 business days for the carrier to scan your package and update the tracking link!

For our customers in the US, shipping times depend on where the item is currently stocked and which platform you used to place your order.

• Shipped from US Warehouses (Standard): The majority of our products are shipped directly from our local US facilities. Depending on the platform (oeaksonline.com, Amazon, or TikTok Shop), your package will typically arrive within 3 to 5 business days.

• Shipped from Overseas Facilities: If an item is in high demand and out of stock locally, we may ship it directly from our overseas warehouses in China to ensure you get it without waiting for a US restock. These shipments usually take 5 to 12 business days.

Please note: While we do everything we can to meet these delivery estimates, shipping can sometimes be affected by unforeseen carrier delays, weather conditions, or customs processing. If your tracking hasn't updated in a while or your package is experiencing an unusual delay, please don't hesitate to contact us at Support@oeaksonline.com. We will jump right in, investigate it with the carrier, and get it sorted for you!

At this time, we do not offer price matching between our official website (oeaksonline.com) and our authorized third-party storefronts like Amazon or TikTok Shop.

Because we sell across multiple channels, pricing can occasionally vary. Each platform has its own unique operational costs, shipping structures, and exclusive promotional events. A flash sale or special discount on Amazon or TikTok is managed separately and cannot be applied to orders placed on oeaksonline.com.

However, shopping directly with us on oeaksonline.com comes with exclusive VIP benefits:

• Worry-Free Guarantee: You get full access to our 30-day refund and 60-day free exchange policy.

• Expert Sizing Help: You receive direct, personalized support from our professional Fit Team.

(💡 Pro Tip: Want the best deal on our website? Be sure to sign up for our email newsletter at the bottom of the page to receive an exclusive welcome discount for your order!)

For your security and to ensure seamless processing, all order issues, returns, and exchanges must be processed directly on the platform where the order was placed.

• For Amazon: Please go to your Amazon account > Your Orders > Return or Replace Items, or contact the seller directly.

• For TikTok Shop: Please go to the TikTok app > Your Orders > Contact Seller or select Return/Refund.